SHOWROOM RETURN POLICY

Our products are handmade, so slight variations in color and texture are to be expected. All orders that trade clients place through their salesperson are final sale, as stated on your quote. Please inspect your order on receipt and alert your salesperson if the order is damaged or incorrect. No claims will be accepted once a fabric or wallpaper is cut, installed or finished in any way. No claims will be accepted for labor or installation.

ONLINE SHOP RETURN POLICY

We have sourced products for your home that we believe you will cherish for years to come. Our products are handmade, so slight variations in color and texture are to be expected. Shipping and handling fees are non-refundable and all sale items are final sale.              

Contact hello@studiofournyc.com before placing your order if you have any questions. 

Please note the below policies apply to orders placed via our online shop. 

WALLPAPER + FABRIC

Studio Four wallpapers and fabrics are printed to order. Listed lead times are estimates and may fluctuate. When we receive your order, we place it in our production queue. Online orders for wallpaper or fabric may be canceled by contacting hello@studiofournyc.com before the end of the business day following placement of your order.

After the end of the following business day, online orders for wallpaper and fabric are not eligible for cancellation or refund. 

Canceled orders will be subject to a 10% cancellation fee, deducted from the refund amount.

Please note your financial institution may take up to 10 business days for a refund to be credited to your card.

DECOR + HOMEGOODS

If you are not satisfied with items purchased in our online store, contact hello@studiofournyc.com within 10 days from the date of purchase so that we can help you find a solution. 

A Return Goods Authorization (RGA) is required and items must be postmarked back to us within 14 days from the date of purchase.  

Return shipping and appropriate insurance is at the expense of the customer. Please correctly package items to ensure they arrive safely.

All returns of decor and home goods will have a 20% restocking fee deducted from the refund. 

Please note your financial institution may take up to 10 business days for a refund to be credited to your card.

SHIPPING ISSUES + DAMAGED ORDERS 

We make every effort to properly pack and ship your order, occasionally items may arrive damaged. Upon arrival, inspect your shipment immediately and if you find a problem, reach out to your salesperson or hello@studiofournyc.com to report receipt of damaged items and to determine next steps. 

Please take photographs and save all original packing in case we need to file a claim with the shipper.