Returns Policy

RETURNS + CANCELLATIONS

We have sourced products for your home that we believe you will cherish for years to come. Our products are handmade, so slight variations in color and texture are to be expected. Shipping and handling fees are non-refundable and all sale items are final sale.              

Contact hello@studiofournyc.com before placing your order if you have any questions. 

Please note the below policies apply to orders placed via our online shop. 

WALLPAPER + FABRIC

Studio Four wallpapers and fabrics are printed to order and have a lead time of 4-6 weeks.  When we receive your order, we place it in our production queue.  Online shop orders for wallpaper or fabric may be cancelled by contacting hello@studiofournyc.com before the end of the business day following your order.

After the end of the following business day, online orders for wallpaper and fabric are not eligible for cancellation or refund. 

Cancelled orders will be subject to a 5% cancellation fee, deducted from the refund amount.

Please note it may take up to 10 business days for a refund to be credited to your card.

DECOR + HOMEGOODS

If you are not satisfied with items purchased in our online store, please contact  hello@studiofournyc.com within 10 days from the date of purchase so that we can help you find a solution. 

A Return Goods Authorization (RGA) is required and items must be postmarked back to us within 14 days from the date of purchase.  

Return shipping and appropriate insurance is at the expense of the customer. Please correctly package fragile or bulky items to ensure they arrive safely to our returns department. 

If you have concerns about shipping fragile items, you can refer to UPS guidelines for preparing a package. Returned items that arrive broken or damaged cannot be refunded. This includes items that are damaged in transit. 

All returns of decor and home goods will have a 20% restocking fee deducted from the refund. 

Please note it may take up to 10 business days for a refund to be credited to your card.

SHIPPING ISSUES + DAMAGED ORDERS 

We make every effort to properly pack and ship your order, but from time to time, items may arrive damaged. Please inspect your shipment immediately and if you find a problem, please reach out to hello@studiofournyc.com to report receipt of damaged items and to determine next steps. 

Please take photographs and save all original packing in case we need to file a claim with the shipper.